Harnessing the power of AI
Amdocs’ artificial intelligence driven marketing revolutionizes the way customers are contacted and engaged.
5IVE pitched in and designed a visual interface that transformed any user into an AI wizard.
Services
Product consultancy, UX architecture, UX design, UI design, Prototyping, Usability testing
Categories
B2B2C | Business Automation | AI | Big data | CRM
Challenge
Amdocs applies big data analytics, machine learning and predictive modeling to the management of digital customer engagement. Amdocs needed the UX that would let users take full advantage of its multi-function platform.
Solution
The multifaceted solution features an intuitive drag-and-drop visual interface that lets users create, simulate and manage engagements, and offers dashboards and clever BI reports that support data-driven decisions.
CREATING A DESIGN SYSTEM
A complex system calls for clever UI solutions. We developed design principles and a consequent design system that gracefully solved complex spatial issues. E.g. we accommodate up to 4 level tab hierarchy within a single screen, while still maintaining harmonized look and balanced composition.
WORLDWIDE SUCCESS
The new UX is now in place, used by 22 Tier-1 operators worldwide, with over half a Billion customers.
